Goodman Psychologist Associates uses email communication only with your permission and only for administrative purposes unless you have made another agreement with your therapist. Email exchanges with the office should be limited to things like (1) setting and changing appointments, (2) insurance changes, (3) billing matters, and other related administrative issues. Please do not email the office regarding clinical matters, as email is not a secure way to contact your therapist. If you need to discuss a clinical matter with your therapist, please call and leave them a voicemail and they will return your call or wait to discuss it during your next therapy session. The telephone or face-to-face communication is a more secure mode of communication.
Because text messaging is a very insecure and impersonal mode of communication, neither the office nor the therapists communicate through text messaging, except for automated appointment reminders.
The therapists do not communicate with nor contact clients through social media platforms, such as Twitter or Facebook. The office has a Facebook page, which you are free to peruse; however, the therapists do not respond to Facebook comments or messaging.
The office website is used for professional reasons to provide information to others about the practice and to post blogs. There is also an email button that sends a note to the office that prospective patients use to request a contact to set up a new appointment. The email from the website can be used to communicate administrative changes, appointment questions, insurance or billing matters, but not clinical concerns.
Our website also has buttons that take you directly to our Google and Yelp web presence. After therapy is concluded many patients who have had a good experience with a therapist use those buttons to write a review of the practice, which we appreciate. If a patient has been unhappy for any reason, we would ask that they contact the office at 630- 377-3535 to resolve any issues. We ask that clients not rate their work with the therapist while in treatment together on any of these websites, as this may have the potential to damage the ability to work successfully together. Also, mental health professionals ethically cannot respond to comments and related errors on any website because of confidentiality restrictions. If you encounter such reviews of the office or any professional with whom you are working, please share it with us so we can discuss it and its potential impact on your therapy.